This is a system for accessing and paying for your by-minute stays in car parks of the city. With 'Parking via app' you will be able to get in and out without a paper ticket because the barrier will open thanks to the car parks’ number plate recognition system. What’s more, the ticket will be paid automatically through the SMOU app when you leave, so you won’t have to go to a tickets machine.
Activate it from the services section of the main menu by selecting the vehicles for which you want to activate the automatic number plate recognition service.
If this is the first service you have activated, before you do so you will have to register the vehicles and choose your bank card settings.
Only one user per number plate can have the automatic entry service selected and that user will pay for that vehicle’s stays.
A camera at the car park entrance and exit will read your number plate and open the barrier for you automatically.
All you have to do is indicate for which number plates you want automatic entry permission on the smou app.
At BSM Car Parks, turning your paper ticket into a digital ticket will enable you to pay for your by-minute stay using the SMOU app. Also, it will enable you to use the app even if you don’t have the automatic number plate recognition activated or if it doesn’t work properly.
You only need to scan the barcode you will find on the paper ticket and select your vehicle’s number plate. The number plate will be read at the exit and the barrier will open automatically without you having to insert the paper ticket into the ticket validator. Your stay is paid automatically through smou when you leave the car park.
If you've taken a paper ticket upon entering the BSM Car Park, you can make it digital and pay without going to the ticket machine. To do so:
- Download the app and register
- Go to the 'Services' section and activate the 'Parking via app' service
- Select 'Car park' in the bar at the bottom of the map
- Click on the 'Entry with ticket' button and select your number plate
Your current ticket will be digitized in the app, and when you exit the car park, the barrier will open automatically and the payment will be processed.
Your stay is automatically charged to the bank card associated with your username via smou when you leave the car park.
When searching for parking in Barcelona with SMOU, select the "Parking via app car" or "Parking via app motorbike" option in the "Parking" menu and you'll see the car parks where you can pay with the app if you get around by car or motorbike. You'll find information about the location of the entrances, parking fees and what services they offer.
The 'Parking via app' service is available for cars, vans and motorbikes.
Select the "Discounts" option from the side menu, click "Add dicount" and choose how to apply it: you can type the promotional code or scan the QR code printed on the front, therefore the voucher will be stored in smou. Remember, once scanned the paper voucher can no longer be used.
When you have a ticket in progress in 'Parking via app', there will be the "Add Vouchers" option. Press the button and you will see all the vouchers available for that ticket. You will be able to select the one you want to use at that moment, so that only the remaining amount of the stay, if any, will be charged to your bank card. If you do not use up all the time on the voucher, the remaining time will be lost.
If 2 or more cumulative vouchers are selected to be applied to the current ticket, the sorting criteria will be as follows:
- If one of the selected vouchers meets the condition that it alone fully covers the duration of the stay, that voucher will be consumed. The rest can be used in other stays.
- If none of the vouchers meet the above condition, several vouchers will be consumed. Sorting: the voucher with the longest duration will be consumed first. Then the rest of the vouchers will be consumed until they cover the stay, and the order of consumption of these will be from smaller (duration) to larger.
Depending on your bank, a pre-charge of 3 cents will show up on your statement, followed by a refund of the same amount.
Once your stay in the car park has finished, you will see that you have been charged for the time your vehicle has been parked there.
No, the refund policy of the ‘Parking via app’ service establishes that refunds cannot be claimed, as the charge is made automatically according to the length of stay.
For any incident, you can contact us through the ‘Technical support’ section of the app.